COVID-19 - Measures for the Safe Return of Guests
We have followed the government COVID-19 guidelines and met the high standards required to be accredited the industry mark from the AA and Visit Britain.
We have trained our staff to maintain vigilant cleanliness and put in place measures to aid social distancing for a safe environment.
We have taken the best advice to ensure everything is in place for a visit that will be as safe as it will be comfortable and enjoyable.
The measures apply to guests and everybody working at the hotel.
The hotel management, responsible for Covid-19 measures will be pleased to discuss them with you.
Please click here to download the Covid-19 Safety Measures for Guests.
As per government guidelines and to facilitate your next visit to Hartwell House, may we suggest that you download the NHS Covid-19 application on your mobile phone, ahead of your arrival. All information and links can be found on https://www.covid19.nhs.uk/
You will be required to ‘check-in’ using this option when you enter the House/the Spa.
For All Guests
- The health and safety of all our guests is our main concern. Please do not travel to the hotel even if you have a booking, if you feel in any way unwell.
- Please complete and return a health questionnaire the day before arrival.
- There will be a necessary temperature check upon your arrival.
- Face coverings are mandatory for guests in hallways and public areas of the hotel and spa.
- Please respect social distancing and any one-way systems in the property.
- No handshakes!
- Hand sanitiser is available for guests use at strategic points in public areas.
- Special cleaning and sanitisation of public areas and touch surfaces will take place.
- We cannot enter or park your car, and if possible please carry your own luggage.
Staying At The Hotel
- Your bedroom or suite will have been carefully cleaned and sanitised. Please use the lavatory there and not elsewhere in the hotel, and wash your hands regularly.
- The toiletry bottles and safety kit in the room are yours to use at the hotel and to take away.
- The hotel is unable to provide housekeeping or turndown service when guests are in the room, and are on request services.
- The hotel is unable to provide room service or laundry.
- If taken ill at the hotel, guests must return to their room, self-isolate and contact hotel management. If necessary to return home, any balance of your booking will be refunded.
- Please return room keys to the key box at Reception.
- Your account will be presented electronically and we are unable to accept cash.
- In our three spacious dining rooms, tables have been placed at appropriate distances from each other.
- Items on tables have been reduced in number, and can be made available on request.
- Restaurant hours have been amended, and reservations at specific time for all meals are required including breakfast.
- Buffet food will not be provided: all service will be table d'hôte or à la carte.
- Menus will be simply presented on individual use sheets of paper with a reduced wine list on the reverse. (menus and full wine list are available to view by email and on the website).
- The Bar and Hotel Restaurant close at 22:00hrs per mandatory Government instructions.
Our Staff, Contractors and Suppliers are committed to guest safety
- Will not attend if not well.
- Will wash hands frequently.
- Will use PPE as directed.
- Will practise social distancing.
- Will attend site only when expected in advance.
- Will complete a questionnaire pre-arrival on request, and undertake any health check requested.
- Suppliers will not enter building unless agreed.
- Suppliers will not use lavatories on the premises.