FOR ALL GUESTS

Staircase showing portraits of King Louis XVIII of France and his wife at Hartwell House
Fine Rococo ceiling of the Great Hall at Hartwell House

  • The health and safety of our guests is our main concern.
  • Please do not travel to the hotel, even if you have a booking, if you feel in any way unwell.
  • Please complete and return this health questionnaire the day before arrival.
  • A temperature check is available upon your arrival.
  • Please respect social distancing. We prefer the wearing of face masks in all hallways and corridors of the hotel.
  • No handshakes, please!
  • Hand sanitiser is available for use at strategic points in public areas.
  • Special cleaning and sanitisation of public areas and touch surfaces will take place by staff.
  • We are unable to enter or park your car.
  • Your bedroom or suite will have been carefully cleaned and sanitised.
  • Housekeeping and turndown service are available on request for when you are not in the room. 
  • The hotel is unable to provide room service.
  • If taken ill at the hotel, you should return to your room, self-isolate and contact hotel management. If it is necessary for you to return home, any balance of your booking will be refunded.
  • Please return room keys to the key box at Reception.
  • Your account will be presented electronically, and card payments are preferred.