Staircase showing portraits at Hartwell House
Fine Rococo ceiling of the Great Hall at Hartwell House

  • The health and safety of all our guests is our main concern. Please do not travel to the hotel even if you have a booking, if you feel in any way unwell.
  • Please complete and return this health questionnaire the day before arrival.
  • There will be a necessary temperature check upon your arrival.
  • Please respect social distancing and any one-way systems in the property.
  • No handshakes!
  • Hand sanitiser is available for guests use at strategic points in public areas.
  • Special cleaning and sanitisation of public areas and touch surfaces will take place.
  • We cannot enter or park your car, and if possible please carry your own luggage.
  • Your bedroom or suite will have been carefully cleaned and sanitised. Please use the lavatory there and not elsewhere in the hotel, and wash your hands regularly.
  • The toiletry bottles and safety kit in the room are yours to use at the hotel and to take away.
  • The hotel is unable to provide housekeeping or turndown service when guests are in the room, and are on request services. 
  • The hotel is unable to provide room service or laundry.
  • If taken ill at the hotel, guests must return to their room, self-isolate and contact hotel management. If necessary to return home, any balance of your booking will be refunded.
  • Please return room keys to the key box at Reception.
  • Your account will be presented electronically and we are unable to accept cash.