COVID-19 - Measures for the Safe Return of Spa Guests

Visit Britain Covid-19 accreditation

We have followed the government COVID-19 guidelines and met the high standards required to be accredited the industry mark from the AA and Visit Britain.

We have taken the best advice to ensure everything is in place for a visit that will be as safe as it will be comfortable and enjoyable.

The measures apply to guests and everybody working at the hotel.

The spa and hotel management, responsible for Covid-19 measures will be pleased to discuss them with you.

As per government guidelines and to facilitate your next visit to Hartwell House & Spa/Hartwell Spa, may we suggest that you download the NHS Covid-19 application on your mobile phone, ahead of your arrival.   

All information and links can be found on https://www.covid19.nhs.uk

You will be required to ‘check-in’ using this option when you enter the Hall/the Spa.  

Spa Members and Guests

  • Spa members may use the Spa at any time by appointment, and member exclusively by appointment from 7.30am to 9.30am and from 6.00pm onwards, and Hotel guests between 10am to 5.30pm, in each case on a one in one out basis and by appointment for a visit of 1-hour duration. 
  • We are unable to accommodate a visit without a confirmed appointment, including members.
  • Please complete and return a health questionnaire the day before your visit, and if there are changes in your circumstances or travel.
  • There will be a necessary temperature check on your arrival and on each subsequent visit.
  • Face coverings are mandatory for guests in hallways and public areas of the hotel and spa.
  • No handshakes!
  • Hand sanitiser is available for guests use at strategic points.
  • Please respect social distancing and any one-way systems in the Spa.
  • Please return locker keys to the key box at Spa Reception.
  • Special cleaning and sanitisation of public areas and touch surfaces will take place.
  • Your account will be presented electronically and we are unable to accept cash.
  • Please bring your own bottled water.
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Spa Pool Hartwell

Spa Services, Changing Rooms and Treatments

  • The Saunas and Steam Room remain closed until further notice.
  • Hairdryers are not available for the time being.
  • We request that you come changed to use the Spa and only use the changing rooms, their showers and facilities if necessary. Changing rooms are available for Spa members only. Hotel guests are requested to change in their hotel bedrooms. Day guests are requested to change in the treatment room.
  • Please respect social distancing at the Spa Reception, in the changing rooms, poolside and on the sun terrace.
  • The Hartwell Cafe will remain closed until further notice.
  • A reduced treatment offering is available for Spa Members and Hotel Guests. Non-member/resident appointments will recommence from the end of August, and do not include use of the Spa.
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Guest Health

  • We repeat that the health and safety of all our guests is our main concern.
  • We require the health questionnaire on your first day back in advance of arrival/treatment.
  • Please do not visit the spa/hotel even if you have a booking, if you feel in any way unwell.
  • If taken ill at the Spa, spa guests should depart, hotel guests must return to their room, self-isolate and contact hotel management. If necessary to return home, any balance of your reservation will be refunded.
  • Please wash hands and sanitise regularly. Hand-washing by guest and therapist will be a part of any reserved treatment.

The spa and hotel management, responsible for Covid-19 measures will be pleased to discuss them with you.

For All Guests
Hartwell Aerial Shot

Our Staff, Contractors and Suppliers are committed to guest safety, and:

  • Will not attend if not well.
  • Will wash hands frequently.
  • Will sanitise hands frequently.
  • Will use PPE as directed. Therapists will wear visors in all treatments.
  • Will practise social distancing.
  • Will attend site only when expected in advance.
  • Will complete a questionnaire pre-arrival on request, and undertake any health check requested.
  • Suppliers will not enter building unless agreed.
  • Suppliers will not use lavatories on the premises.
For All Guests