COVID-19 - Safety Measures for Spa Guests

Covid-19 AA accreditationVisit Britain 'Good to Go' covid-19 accreditation  

We have followed the government COVID-19 guidelines and met the high standards required to be accredited the industry mark from the AA and Visit Britain.

We have taken the best advice to ensure everything is in place for a visit that will be as safe as it will be comfortable and enjoyable.

The spa and hotel management, responsible for Covid-19 measures will be pleased to discuss them with you.

Hartwell Spa courtyard
Spa bath and pool at Hartwell Spa

Spa Members and Guests

  • A temperature check will be taken on arrival. 
  • Proof of a negative lateral flow test for each guest having treatments is to be sent by email or text message in advance of arrival.
  • No handshakes, please!
  • Hand sanitiser is available for use at strategic points.
  • Please respect social distancing in the Spa.
  • Special cleaning and sanitisation of public areas and touch surfaces will take place by staff.
The Spa
Gymnasium at Hartwell Spa

Spa Services, Changing Rooms and Treatments

  • Treatment rooms will be specially sanitised after each use;
  • The Club room, changing rooms and gymnasium will be well ventilated;
  • Please respect social distancing at the Spa Reception, in the changing rooms, and poolside;
  • The fitness instructor will not be available during this time;
  • Children aged 6+ years may use the swimming pool at specified times: Hotel guests' children every day from 9am to 10am and from 4pm to 5pm; We are currently not welcoming children who are not hotel guests.
The Spa
Guests relaxing beside the pool at Hartwell House and Spa

Spa Visitor Health

  • A temperature check is available on arrival.
  • If taken ill at the Spa, spa visitors should depart, hotel guests return to their room, self-isolate and contact hotel management. If it is necessary for guests to return home, any balance of your reservation will be refunded.
  • Please wash hands and sanitise regularly.
  • Hand-washing by guest and therapist will be a part of every treatment.
The Spa
Hartwell Spa swimming pool

Our Staff, Contractors and Suppliers are committed to guest safety, and:

  • Staff may wear face masks and visors.
  • Staff will take daily Covid-19 lateral flow tests.
  • Therapists will wear face masks during all treatments.
  • Will not attend if unwell.
  • Will wash hands frequently.
  • Will sanitise hands frequently.
  • Will practise social distancing.
The Spa