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Access for All

 

Historic House Hotels understands that every customer has different needs, and we aim to make our hotel facilities available and accessible to all of our guests equally.  In rare instances where this is not possible, we will endeavor to offer a suitable alternative.

We offer a range of facilities for guests with a perspective on disability, including fully accessible bedrooms, bathrooms and lavatories, accessible entrances, access ramps, designated or assisted car parking, flashing fire alarms and assistance dogs are welcome.

Please advise us if you are affected by any medical condition, disability, impairment or specific learning difficulty.  Hartwell House is a Grade 1 listed building, and there is lift access to all floors.  For guests requiring easier access we have pleasure in providing the following: 

  • Directions to the hotel can be found on our website under ‘Contact Us’;

  • Entrance to the hotel is by way of one step. A temporary Ramp can be placed at the hotel front entrance to enable ease of access;

  • Your luggage will be collected from your car on arrival and delivered to your room;

  • Enroute to your room you will be shown the layout of the public areas and ground floor disabled facilities;

  • The public rooms including the dining rooms, drawing rooms, and library are on ground level in the main house with no steps;

  • The James Gibbs and James Wyatt rooms are fully accessible and located on the ground floor in Hartwell Court;

  • The Spa Café and Bar is located on the first floor of the Hartwell Court and has stair access only;

  • The Eric Throssell Boardroom is located on the first floor of Hartwell Court and has stair access only;

  • We have a fully accessible designated bedroom in the main house, equipped with bath and lavatory assistance, suitable for wheelchair users;

  • Guide dogs (only) are welcome in the main house;

Guests with Hearing Difficulties
The fire alarm systems throughout the property give audible warnings; Guests with hearing difficulties need to advise Reception on arrival so that the hotel can provide an alerting device to warn in the case of fire.

Dietary Requirements
Please let us know in advance if you have any special dietary needs, and our Chef will be pleased to offer dishes to meet your requirements.  Whilst we will do our best to cater for our guests’ specific requirements, we cannot guarantee that conformity will be 100% or accept responsibilities for any unintended deficiency or resultant reaction or illness, unless caused by our negligence.

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