Frequently Asked Questions

Please see below a list of frequently asked questions.  If you are still unsure, please call +44 (0)1296 747444 and we will be happy to answer any further queries.

Where is your hotel located?

Hartwell House is set in over 90 acres of gardens and parkland in the Buckinghamshire countryside and on the edge of the Chilterns, an Area of Outstanding Natural Beauty. 

The hotel is less than one hour drive from London Heathrow, 40 minutes by train from London Marylebone to Haddenham & Thame Parkway (a 10 minute taxi ride away) and 13 miles from the M40 motorway.  The hotel address is:

Hartwell House, Oxford Road, Vale of Aylesbury, Buckinghamshire, HP17 8NR

Does your property have free parking?

There is a car park near the main house as well as separate car parks near the Spa, Hartwell Café and meeting rooms.

Does your property have disabled access?

Hartwell House and Historic House Hotels understands that every customer has different needs and we aim to make our hotels’ facilities available and accessible to all of our guests equally.  In rare instances where this is not possible, we will endeavour to offer a suitable alternative.

We offer a range of facilities for guests with a perspective on disability including fully accessible bedrooms, bathrooms and lavatories, accessible entrances, access ramps, designated or assisted car parking, flashing fire alarms and assistance dogs are welcome.

Do you have a policy on children?

We welcome children over the age of six years. During the current pandemic, only adults over the age of 18 years may use the Spa and swimming pool.

Do you have a policy on dogs?

Dogs are welcome in the Suites at Hartwell Court always by prior arrangement, (two small dogs or one larger dog), and may be walked in the park and woods, but not in the garden.  Damage or injury to livestock will be charged for.  For more information click here

Do you have free WiFi?

Yes, throughout the hotel and bedrooms for multi-device use.

What are my travel options to the hotel?

Being less than an hour from London, Hartwell is conveniently located to road and rail networks.  Full details can be found here.

Is the restaurant open to non-residents?

We welcome non-residents to the main house restaurant for breakfast,  luncheon, traditional afternoon tea, and dinner.

What type of food do you serve?

At the restaurant in the main house, modern British cuisine is served.  Executive Head Chef, Daniel Richardson, prides himself on sourcing local and seasonal produce.

At Hartwell Café there is a more informal menu which includes brunch, lunch with seasonal salads, open sandwiches and an afternoon menu including cakes and scones.

What are the restaurant opening times?

The Restaurant opening times are:

08:00hrs to 10:00hrs

Saturday and Sunday 12:30hrs to 13:45hrs

Afternoon Tea:
Monday to Friday from 14:00hrs to 17:00hrs
Saturday to Sunday from 15:30hrs to 17:00hrs

Daily 19:00hrs to 21:00hrs


Can you accommodate special dietary requirements?

If a guest has a food allergy or intolerance they should consult with a member of staff before deciding what to eat and placing an order, on every occasion, whilst in the hotel.

Is there a dress code for the restaurant?

Yes, smart please (although jacket and tie for gentlemen are not obligatory): trainers, tracksuits and shorts are not acceptable.

Can I book for exclusive use or private dining?

Hartwell House is idea for special occasions and we have a number of options for private dining and exclusive use.  For more information contact Mirella di Bratto, Special Events Manager on +440(0)1296 746502.

Do you have family rooms?

There are a number of rooms that adjoin, for more information contact Reception on +44 (0)1296 747444.

What’s included in the room?

When you book direct with the hotel the room rates always include accommodation, early morning tea, full English breakfast taken in the dining room, free Wi-Fi, use of the Hartwell Spa and over 90 acres of gardens and parkland.

What are your check-in and check-out times?

Check-in is from 3.00pm and check-out is by 11.30am. 

What are the reception opening hours?

Reception is open from 7.00am until 10pm.  Outside of these hours a Night Manager is always available.

Is the Spa open to non-residents?

We welcome non-residents over the age of 18 years, who are taking advantage of spa beauty treatments.

Are there any restrictions in the Spa during the Covid-19 pandemic?

Please click here to see our safety guidelines for spa guests.

Can I use the Spa while staying at the hotel?

Yes, the Spa is for your use at any time during opening hours.  We recommend that you book following our Covid 19 booking procedures prior to arriving at the hotel any spa treatments that you wish to take, as swimming times, use of the gym and treatment times are subject to availability. 


Do you have a pool at your hotel?

Yes we have a splendid orangery which contains a generous sized indoor swimming pool in Hartwell Spa for use by residents and non-residents who have purchased a half day or full day spa package.

What fitness facilities do you have?

As well as the swimming pool, there is a spa bath, steam room, saunas and a well equipped gym.

What are the Spa opening times?

Weekdays – 7.30am – 9.00pm

Weekends – 7.30am – 7.30pm

The tennis courts are open from 7.30am until dusk

In addition, Hartwell Café and beauty treatment rooms are open from 9.00am – 7.00pm (treatments must be booked in advance on +44 (0)1296 746500).

Can I visit the gardens if I am a National Trust member?

You can visit the 90 acres of gardens and parkland if you are a paying guest of the Hartwell Café, Hartwell Spa, main house restaurant or resident of the hotel. 

Can I explore the house if I am a National Trust member?

The main house is open to paying guests of Hartwell House & Spa and those taking breakfast, morning coffee, luncheon, afternoon tea or dinner, and to all hotel residents.

What is the relationship between Historic House Hotels and National Trust?

In September 2008, Historic House Hotels Ltd and all its interest in Hartwell House and the other two Historic House Hotels, became the property of the National Trust, by donation, with all profits henceforward benefiting the houses and the charity.

Can I become a volunteer in your Gardens?

We welcome volunteers – for details please see the Volunteers page here

Does the hotel have electric car charging points?

There are two universal electric car charging points available for guests staying overnight. Please ask for more information prior to arrival on 01296 747444.