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CANCELLATION POLICY FOR HOTEL RESERVATION
A reservation constitutes a contract between themselves and Hartwell House. Any reservation/s cancelled within 48 hours of the arrival date (or within 14 days for bookings of five rooms or more, or for overseas booking) is liable to be charged for unless we are able to re-let the accommodation to another guest.
FOR SPA RESERVATIONS
A reservation for treatments made directly with the Spa constitutes a contract between clients and the Hartwell Spa. A 50% charge will be incurred for any treatment cancelled less than 24 hours prior to appointment, or if there is non-attendance at the time of the reserved treatment. If treatment reservations are made directly with the Spa independent of bedroom reservations, cancellations should be through the Spa Reception.
ARRIVAL AND DEPARTURE
Bedrooms are guaranteed to be ready by 2.30pm on the day of arrival.
Check-out time is by 11.30am on the day of departure.
The hotel reserves the right to pre authorise credit cards on arrival.
We welcome children over the age of six years at Hartwell House, and Sixteen years in the Spa at set swimming times. Children of residents, between the ages of eight and 16, may use the Spa between the hours of 9am to 10am, and 4pm to 5pm when accompanied by an adult.
CREDIT CARD PAYMENT
American Express, Mastercard, Visa and Delta credit/debit cards are accepted. We do not accept Diners Club.
DRESS CODE POLICY
Smart please - whilst many gentlemen choose to wear a jacket and tie in Dining Room restaurant in the evening, it is not obligatory. Trainers, t-shirts, tracksuits, shorts etc are NOT acceptable.
In line with National Legislation, Hartwell House is a NON-SMOKING HOTEL, including all public rooms, bedrooms and suites. A deep cleaning charge of £100 per day will be charged if evidence of smoking is detected in your bedroom.
Dogs are welcomed by prior arrangement in the Hartwell Court except in the bedrooms, two small dogs or one larger dog, and may be walked in the park and woods, but not please in the garden. Damage to rooms or injury to livestock will be charged for. We particularly ask that dogs should not be allowed onto the beds, sofas and armchairs. Only guide dogs are welcomed in the Hall.
MOBILE PHONES & LAPTOPS
In deference to the wishes of the majority of our guests, the use of mobile telephones and laptop computers is not permitted in public rooms.
For those wishing to have a meeting involving several people and extensive papers, private rooms may be available.
VALUABLES AND KEYS
The Hotel can only accept responsibility for Valuables deposited with the Manager for safe keeping in one of the hotel’s safes. Please remember to leave room keys at Reception, especially when leaving the Hotel. The bedroom doors are not all self-locking.
Cars may be parked on our guests behalf when requested without responsibility or liability to the hotel.